Services Why Us Reviews Get Certified
STR Property Performance Partner · San Diego

Cleaners Make
It Clean. We Make
It Guest‑Ready.

"Your cleaners aren't checking if the TV remote works, the hot tub is at temperature, or the welcome basket is stocked. We are."

We're the quality control layer between your cleaning crew and your guests — the checkpoint that turns a clean property into a certified five-star experience.

We inspect, repair, quality-control, and certify your luxury STR before every guest arrives — protecting your occupancy rate, your ADR, and the review score your income depends on.

Certify My Property See How It Works
Luxury STR property interior
Guest-Ready Certified
The Problem We Solve

Luxury STR owners aren't renting a house. They're selling a five-star experience.

A single bad review about a broken shower head, a dirty hot tub, or a burnt-out light fixture can tank a rating and cost thousands in lost bookings. What we really sell is protection of your reputation and your revenue — not maintenance.

"Cleaners make it clean. I make it guest-ready. There's a difference."

"Your cleaners aren't checking if the TV remote works, the hot tub is at temperature, or the welcome basket is stocked. I am."

Where We Fit

Nobody professionally owns the gap between the cleaning crew and the guest. That's where five-star properties separate themselves from four-star ones — and that's exactly where we operate.

01
Cleaning Crew
Property is cleaned and reset. Their job ends here. No one checks if everything works, is stocked, or matches your listing photos.
02
STR Pro Services
We inspect every room, fix what's broken, verify every amenity, run quality control, and certify your property before any guest arrives.
03
Guest Arrives
They walk into exactly what your listing promised. No surprises. No complaints. No 3-star reviews over something preventable.
A single 3-star review citing a broken appliance or missing amenity can cost a luxury STR host $5,000 to $30,000 in lost forward bookings. One prevented bad review pays for months of STR Pro Services.
$30k
Cost of one bad review season
"A 4.7 becomes a 4.9 when nothing slips through between the cleaner leaving and the guest arriving. And a 4.9 commands a meaningfully higher nightly rate."
Review Score → ADR → Revenue
Three Service Tiers

Built around how luxury STR properties actually operate.

Every tier is designed to interlock. Most clients start with the Turnover Inspection and add the others as they see the impact on their review scores, their peace of mind, and their time.

01
The Core Offer

The Turnover Inspection
— The 5-Star Sweep

The final sign-off before every guest arrives. We're the quality control checkpoint between your cleaning crew and your guests — certifying that your property is genuinely guest-ready, not just clean.

  • Thorough pre-stay property inspection
  • All appliances, electronics & smart locks tested
  • Hot tub, pool & outdoor spaces verified
  • All amenities confirmed present & functional
  • Welcome experience assessed against listing
  • Supplies, consumables & linen audited
  • Safety systems tested (smoke, CO, fire)
  • STR Pro Services certification with photo report

"This is the checkpoint nobody else provides — and the one review after review proves you needed."

02
Emergency Service

Rapid Response Handyman

Because we already know your property — where things are, how systems work, what's been repaired before — we're the fastest person to call when something breaks mid-stay. No time wasted explaining the house.

  • Priority response for active-guest emergencies
  • Plumbing, electrical & appliance repairs
  • Lock, door & access system issues
  • HVAC, AC & heating failures
  • Broken furniture, fixtures & fittings
  • Guest coordination on request
  • Before/after photo report on every job
  • No explaining where things are — we know

"The fastest response comes from the person who already knows your property. That's us."

03
Long-Term Partnership

Preventive Maintenance

Quarterly walkthroughs designed to catch things before they become guest-facing problems. The easy upsell — and the one that positions us as your long-term property partner, not just your repair call.

  • Quarterly deep-condition walkthrough
  • HVAC filter replacement & service
  • Caulking, grout & weatherproofing inspection
  • Smoke & CO detector testing & battery check
  • Appliance health check & filter cleans
  • Deck, patio & outdoor furniture assessment
  • Gutter & drainage inspection
  • Full written condition report with priority list

"Preventive care costs a fraction of emergency repairs. And your guests never see the difference either way."

Why The Model Works

The conflict of interest that works in your favor.

Here's something worth saying out loud: we're incentivized to catch real problems because fixing them is our business. But we're also incentivized to keep your property in outstanding condition so there's less emergency work. That alignment of interests is rare — and worth communicating explicitly.

Most service vendors are called when something breaks. We're the reason things don't break during a guest stay. That's a fundamentally different relationship — and a fundamentally different value to your business.

Why we're different from every other
service you've tried
We're not just finding problems — we're invested in preventing them. The better shape your property is in, the fewer emergency calls you make, and the more your review score reflects what your property is actually worth on the market.
  • We catch problems proactively — not reactively after a guest complains
  • We know your property intimately — no explaining, no learning curve on every call
  • We document everything — photo reports protect you if Airbnb disputes ever arise
  • We speak your language — occupancy, ADR, review scores, Superhost status
  • We're the only service that combines inspection + repair + QC + certification in one visit
STR Pro
Services
Certified 2025
Your Property Name
Your Address · San Diego, CA
STR Pro Services Certified
Valid through next scheduled inspection

Every certified property receives an STR Pro Services certification badge — displayable on your Airbnb or VRBO listing as a verified signal that your property is held to a documented standard.

The Certification

Not just a service visit — a credential you can show.

Every property that passes our four-stage process receives an STR Pro Services certification — timestamped, documented, and shareable. It's the difference between telling guests your property is exceptional and being able to prove it.

  • Digital cert issued per stay with timestamp
  • 30–60 photo report delivered same day
  • Before/after documentation of every repair
  • Dispute documentation package on request
  • Listing badge for your Airbnb or VRBO profile
What Hosts Say

The standard luxury hosts
didn't know they were missing.

4.9
★★★★★
Based on Google Reviews
See all reviews →
★ Leave Us a Google Review

"I've had cleaning crews for years but never truly knew if everything worked until a guest complained. STR Pro Services found a non-functioning hot tub and a broken outdoor speaker the morning of check-in — both were fixed before my guests arrived. Worth every penny of the premium I charge."

AW
Alexandra W.
Superhost · Luxury La Jolla Villa · 4 Properties

"I manage 8 high-end STRs and used to dread the turnover window. Now I don't think about it. I get the cert, I see the report, and I know my guests are walking into exactly what I promised them. My ADR has gone up because my reviews finally reflect what the property is actually worth."

MC
Marcus C.
Property Manager · 8 Luxury STRs · Coronado & Del Mar

"I manage a Pacific Beach property remotely from New York. Having timestamped documentation of my property before every single stay has completely changed my peace of mind on check-in nights. And the Rapid Response tier saved a 5-night booking when the AC went out mid-stay."

SL
Simone L.
Remote Host · Pacific Beach · San Diego

"Fixed a leaking pipe the night before a 4-night booking. Responded within the hour, sent photos when done. I've already referred three other hosts in my building. Absolute lifesaver for anyone managing STRs remotely."

RT
Rachel T.
Airbnb Host · Mission Hills · San Diego
Get Certified

Ready to protect your
five-star standard?

Phone & Text
(858) 220-4964
7 days a week · Emergency line available
Email
[email protected]
Service Area
San Diego County — Mission Beach · Pacific Beach · La Jolla · Del Mar · and surrounding luxury STR markets
Response Times
Standard booking: 48 hours notice
Partner plan priority: Same day available
Form inquiries: Within 2 hours
Request Received

We'll be in touch within 2 hours to confirm your first certification. For urgent requests call (858) 220-4964 directly.

Something went wrong — please try again or call us directly.

We respond within 2 hours. For true emergencies, call or text directly.